Delivery Information

Delivery Windows

For your convenience, we offer a number of windows in which we expect to deliver your order. At checkout, you may select your preferred window and we will make every attempt to deliver within your selected delivery window. In the event that there is a delay, you will be notified as much in advance as possible. Ultimately, the delivery windows are a guide and we are not bound to deliver within the stipulated windows. What we do guarantee is that your order will be delivered within 24 hours of the time of your selected delivery window. That said, the majority of our customers’ orders are delivered within their chosen delivery window and it is always our goal to achieve this. Beyond the delivery window selected at checkout, we are unable to accept requests for deliveries at specific times.

Communicating With You During Order Processing

While processing your order, we may need to contact you to discuss the availability of items in your order and any suggested replacements. We require your response within 15 minutes of receiving emails or phone calls about any replacements in your order, otherwise, we may deliver only the actual items ordered without including any suggested replacements. At checkout, we ask customers their preferred mode of us communicating with them, this preferred mode of communication however only applies to any update to your order prior to dispatch. Once an order has been dispatched, other communication may be by phone call, so we require you to have your phone readily available.

Access To Your Delivery Location

We always endeavour to deliver your order directly to your doorstep, however if access to your location is limited due to a dilapidated road, flooding, road blocks, civil unrest or any other encumbrances, then we will require you to notify us in advance and also to meet the delivery driver at a convenient and more accessible location. Failure to notify us of any such issues may result in a delay and/or rescheduling of your delivery or a cancellation of your order.

Access Within Your Building

Our delivery drivers are very happy to carry your order to your doorstep and even into your home, if you want them to. If your building has an elevator, the drivers will bring the order to any floor you’re on. If, however, the building has no elevator, the highest floor the drivers will walk up to is the 4th floor (assuming the ground floor is the 1st floor). Also, if your order contains large and/or heavy individual items such as water refill bottles, Rice etc. the driver will only walk up to the 2nd floor (assuming the ground floor is the 1st floor) if the building has no elevator.

Meeting Our Delivery Driver

In order to enable our delivery Drivers effect timely deliveries, they are mandated to wait for a maximum of 5 minutes for each customer to receive their orders from them. After contacting a customer and the customer is either unresponsive or fails to show up after 5 minutes, the driver will leave your address. If you are unreachable at the point of delivery, your order may be rescheduled at an additional cost. We will accept no liability for perishable or other items that are damaged due to the wait time.

Order Acceptance And Cancellation

Double “B” Ventures reserves the sole right to determine which orders to accept and process as well as the right to cancel any order at its own discretion. However, Double “B” Ventures will ensure that the cancellation of any order is communicated in an appropriate time and manner.

Third Party Websites

Double “B” Ventures may provide web links to websites owned or operated by third parties. Double “B” Ventures does not endorse the content or any products or services available on such websites and is not responsible for such content. Your connection to any other websites from the Double “B” Ventures website is at your own risk.

Use Of Material

Unless otherwise stated, all rights to all materials, content, layout, images, text and design of this website are proprietary to Double “B” Ventures. Users of this website may browse the website and may download material displayed on the website for non-commercial, lawful, personal use only, provided all copyright and other proprietary notices contained on the material so downloaded are retained and such information is not modified, copied or posted on any networked computer or broadcast in any media. All other copying, reproduction, posting on any other website, republication, downloading, uploading, encoding, modification, translation, public performance or display, distribution or transmission of any portion of this website, or the making of any derivative works from this Website, is prohibited without the express permission of Double “B” Ventures.

Trademarks And Copyrights

This website is owned, controlled and operated by Double “B” Ventures. All material on this website, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us or provided us permission to use such material.

The material on the Double “B” Ventures website may be used by you for personal, non-commercial purposes. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of Double “B” Ventures, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited.

Territorial Use

Double “B” Ventures offers no guarantee that items on the Double “B” Ventures website are appropriate or available for use in locations outside Nigeria, and accessing the Double “B” Ventures website from territories where its contents are illegal or unlawful is prohibited and done at the user’s risk. Ultimately, the user is responsible for ensuring that accessing or using the Double “B” Ventures website is done in accordance with applicable local laws.

Applicable Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Nigeria and any disputes will be decided by Nigerian courts.

Limitation Of Liability

You agree that Double “B” Ventures shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from or in connection to use of Double “B” Ventures’ services or website. In no event shall Double “B” Ventures’ total liability to you exceed the amount paid by you to Double “B” Ventures.

Indemnity

You hereby indemnify and hold harmless Double “B” Ventures, its owners and licensees and their respective officers, directors, agents, and employees, against any losses, claims, actions, costs, damages, penalties, fines and expenses including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of your breach of these Terms and Conditions, Privacy Policy and other Policies, or your violation of any law, rules or regulations or the rights of a third party.

Termination

At Double “B” Ventures’ discretion and without prior notice to you, Double “B” Ventures may suspend or terminate your access to the Double “B” Ventures website.

Upon any termination of your access to the website, you shall immediately cease all access to and use of the Double “B” Ventures website and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of the website in whole or in part.

If you are dissatisfied with the website or with any terms, conditions, rules, policies, guidelines, or practices of Double “B” Ventures in operating the website, your sole and exclusive remedy is to discontinue using the website.

Treatment of Our Employees

Double “B” Ventures employees always strive to please customers and often go to extra lengths to ensure customers are fully satisfied with the service. We expect that our customers will accord the same courtesy and respect to all our employees they may engage with via email, over the phone or in person. Our employees mean a lot to us and without them, we will not be able to provide the level of service we offer our customers. So, while we will be patient with customers, we will not tolerate any written, verbal or physical abuse to our employees by anyone. Any breach of this by a customer may result in our refusal to fulfill the customer’s order. In such an instance, if the items in the customer’s order have already been picked and paid for, we may decide not to deliver to the customer’s location and instead require the customer to pick up the order at a location of our choosing. If, however, the items have not been purchased, we may process a refund after deducting relevant bank, transactional and operational charges and costs Double “B” Ventures may have incurred. Double “B” Ventures reserves the right to report any incidence of abuse to the appropriate law enforcement authorities.

For information on return and refund policy, click here